Fix Safari Password Reset issue!
launched
Robert
The Password Reset Process needs some major attention. Why it is not compatible with Safari is beyond me, but I am an Apple user and promote Apple hardware and software. So many other companies can reset passwords using the Safari browser, why can't DNSFilter. This will be a make or break feature, because I will not be forced to use another web browser to circumvent DNSFilter's developer's incompetence.
Mike Schroll
launched
This issue was fixed and released March 9, 2020.
For any ongoing issues similar to this, please submit a support request and reference this URL.
Josh Lamb
Hello Robert. Much of our development team uses Apple products, so we can sympathize with this issue. Our team was able to quickly locate the source of the conflict, which lies in how Safari treats CSRF tokens. Working around this requires a settings change in Safari. We are not comfortable with adding requirements for our users, so instead opted to research other ways the remedy the issue. However, if you wish to do this for yourself, you simply would uncheck "Prevent cross-site tracking" as shown below.
David
Personally, I think that particular reaction might be a bit extreme, but unfortunately the underlying issue is once again becoming important; Like we did when IE was king, we are beginning to see a growing number of websites that "only support" Chrome. This is a bad, bad, bad, bad thing. Website devs should always test, and support, a wide range of browsers. I also use Safari for nearly all everyday browsing, as many of the features it has are better than the competition (reader view, for example, is typically nicer than any other browser), but I specifically keep Firefox around for anything mission-critical and device-management related. Mozilla appears to be a great organization that supports open web standards and privacy protection, so give Firefox a try as an additional browser that won't make you feel like you are selling out to the new "Do Only Evil" version of Google.
Robert
David: There is both truth and humor in what you say. I'm very familiar with Firefox and Chrome, but do not install them on my Apple/Mac systems. I agree websites (and web services) should be tested for a range of browsers and I believe your comment actually fully endorses my request. Why would DNSFilter support one or two other browsers but not Apple's Safari?