Improve the Captive Portal Experience for Roaming Clients
developing (live in <90 days)
Steve Staden
developing (live in <90 days)
Right now our focus on development is for macOS RC as we've seen most issues related to macOS.
Steve Staden
next (developing in <60 days)
Alex
We should also have an option, as the tenant admin, to have the client fail-open completely if it's unable to reach DNSFilter's servers and utilize whatever DNS is available via DHCP. I know this isn't ideal for all situations, but it completely resolves the captive portal issue.
Something where the roaming client fails-open upon a connection issue, then continually tries to regain connection, should be a good balance of ease of access and security.
Of course, this should be optional.
Evan
I would also like this feature..not sure if it should be a separate request?
Steve Staden
Evan: I do consider it separate and we're discussing a fail-open option that admins could configure. I believe this request is for that - https://dnsfilter.canny.io/known-issues/p/roaming-client-failover. I think I'll should adjust the title just to it's more clear.
Justin
I don't want just a list, I want the system to be able to detect and allow it automatically. The amount of tickets we are seeing from clients recently is on the rise. Sending clients to captive.apple.com has stopped working also. There needs to be a holistic fix to this issue.
Steve Staden
up next2
All, I've merged and updated the description. We want to improve the overall experience when using a "captive portal", meaning when you are presented with an acceptance page on a hotel, airline, restaurant wifi network.
Steve Staden
Preston
I think the client needs to be able to determine if a captive portal is present, and then divert to local DNS or provide some sort of way to passthrough the queries.
A master list of captive portals will always be one step behind as there is no way to ever know every single CP address that exists.
Steve Staden
under review (next candidate)
We're investigating ways to improve this experience.
Steve Staden
Merged in a post:
Hotspot failure for roaming clients
Sean
When joining hotspot's like Mariott's wifi for example, the roaming client can't reach the internet to resolve DNS so ultimately the wifi network can't be joined. Is there a way to solve this? Similarly when traveling on airplane wifi, same issue. roaming client had to be uninstalled so service could be joined
Steve Staden
Voters - just to be clear, is this to get around any "Captive Portal" issues experienced by users? If so, just wanted to point to https://help.dnsfilter.com/hc/en-us/articles/13124351011731-Roaming-Client-and-Captive-Portal where we've been collecting that list. Would love to get your feedback, thanks.
Cole
Steve Staden: correct. I used that list and others from reddit to build the whitelist for it, but if that ever changes or new ones are added its not a great solution for medium sized businesses with an already overworked admin team and really frustrates our execs.
Steve Staden
Cole: Thanks and totally understand.
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