A new version of the Windows RC is now available via the Beta channel. This version can be downloaded from the dashboard Deployments → Roaming Clients → Install.

For more details on Release Channels and the current versions available for both Beta and Production channels, check out our help docs.

Admins can now seamlessly uninstall Remote Clients (RC) directly from the App Dashboard, addressing a key community request. This update supports triggering or queuing uninstalls for active devices, ensuring automatic restoration of network settings without user intervention. Uninstallation is integrated into single, multi-select, and bulk deletion options, with accurate status tracking.

The RC logging system has been improved by splitting a single log file into multiple purpose-specific files. These new logs are fully integrated into the debug tool.

The WinRC Debug Tool now supports IPv6-enabled network interfaces even when configured in IPv4-only mode. It utilizes updated DNS resolution methods to ensure accurate diagnostics and improve troubleshooting capabilities.

A new sleep-study script has been added to the troubleshooting toolkit, allowing admins to correlate device sleep patterns with recent controller activity. This enhancement provides insights into device states to help identify and resolve operational issues effectively.

Resolved an issue where queries to non-existent hosts with local domain suffixes incorrectly returned an unknown IP. The correct response (SERVFAIL or NXDOMAIN) is now provided, ensuring proper functionality, particularly in VPN environments.

Fixed an issue where WinRC failed to query local resolvers for local domains after waking from sleep, ensuring correct behavior on Windows 11 Pro systems.

Addressed a problem where non-existent DNS records returned a SERVFAIL response instead of NXDOMAIN, aligning with expected DNS behavior.

The RC uninstall process now writes logs to a consistent and reliable location in the system logs folder, improving accessibility for monitoring and troubleshooting.

Upgrades now properly stop and restart the TrayIcon process, preventing file access issues during installation.

Rounding out our enhancements for the 2024 development calendar, APP/API v24.38.0 has a bevy of under-the-hood enhancements that will manifest as new features and fresh looks in 2025. We wish you a happy holiday season, and look forward to showing you all the cool stuff we've been working on in the new year.

MSP users who were previously unable to see the "Contact Support" option in the support drop-down menu will now have access. All assigned users, irrespective of their access level to the MSP parent organization, can see and utilize the "Contact Support" option without needing to be added as admins to individual sub-organizations.

This deployment of the DNSFilter APP/API, version 24.37.0, primarily focuses on under-the-hood improvements that will bolster new features in the coming weeks to months.

In our pursuit of a great user experience, the following fixes and enhancements that are immediately tangible are listed below:

Resolved an issue where time values were not correctly adjusted for daylight savings across all reporting pages and the app. This fix ensures consistent time data when drilling into insights.

Resolved an issue where navigating between MSP Parent and Sub-Organizations from the sidebar caused 404 errors due to incorrect redirection to non-existent pages. The application now correctly handles URL routing to ensure smooth transitions without redirect errors.

A new version of the Windows RC is now available via the Production channel. This version can be downloaded from the dashboard Deployments → Roaming Clients → Install.

For more details on Release Channels and the current versions available for both Beta and Production channels, check out our help docs.

In addition to the list of enhancements brought in the 1.15.x Beta releases (1.15.0, 1.15.1, 1.15.2), the following has been included in this release:

Resolved an issue where queries to non-existent hosts with local domain suffixes in older versions returned an unknown IP instead of expected or responses. This occurred when the domain suffix was retrieved from adapter settings rather than the dashboard. Notably, EDNS records were not included in DNS queries during failovers in this version, impacting functionality in various VPN setups.

This deployment of the DNSFilter APP/API encompassed a number of under-the-hood improvements to enhance the overall experience in Overview and Insights reporting sections.

While the majority of the aforementioned under-the-hood enhancements were pursuant to the codebase itself (cleaning up environment variables, provisioning for new functionality, etc.), the following enhancements and fixes will be visible to users:

Resolved an issue where the insights report was erroneously displaying resolver locations as Montreal (MTR) instead of the correct region, Mumbai (BOM), for customers in India. The bug has been fixed to ensure accurate display of the resolver location in reports.

The heat map now updates to display only the top 100 sites, ensuring correct data representation. Additional messaging informs users that the map shows only these top sites for improved clarity and user experience.

The issue causing the QPS average to consistently display as 0, despite having data present on the graph, has been resolved. This fix applies to all time ranges selected in the Insights feature.

A new version of the Windows RC is now available in the Beta release channel for New Installs and Auto-Update. This version can be downloaded from the dashboard

Auto-update will push out the new release to RCs in the Beta Release Channel within the next 24-72 hours. Please refer to our release status page for the latest available versions in both Beta and Production channels.

The proxy now automatically restarts after a Standby event, minimizing downtime and ensuring uninterrupted filtering functionality on Windows 11 Pro devices.

Reliability improvements address issues with applying loopback settings when switching VPN adapters, ensuring consistent connectivity across Wi-Fi and VPN setups.

DNS settings are now consistently maintained across sleep states, improving connectivity reliability when devices wake.

Updates prevent unnecessary DNS availability checks upon waking, ensuring uninterrupted operation without restart loops.

Sleep recovery now correctly routes local domain queries, maintaining efficient and accurate network resolution.

Enhanced handling of DNS settings during VPN connection or disconnection ensures reliable performance in full-tunnel configurations.

Resolved issues with incorrect DNS settings upon waking from sleep or during software uninstallation, restoring proper filtering and connectivity.

This deployment of the DNSFilter APP/API encompassed a number of under-the-hood improvements to enhance the overall performance and user friendliness of the DNSFilter Dashboard.

While the majority of these enhancements were pursuant to the codebase itself (cleaning up environment variables, etc.), the following enhancements and fixes will be visible to users:

Resolved an issue where the heatmap timeframe did not match the insights timeframe including cleaning up the label associated with the requested date timeframe.

Resolved an issue in the application/API where selecting the last 90 days of data caused out-of-range requests due to daylight savings adjustments ensuring accurate data retrieval within the specified range.

The documentation link on the UI page for API Tokens has been updated to direct users to the specific API Tokens guide documentation page thus providing users with more precise guidance.

The query log lookup now supports only direct matches for filtering, resolving the issue of unwanted behavior from partial matches. This enhancement ensures that users can differentiate between type A and type AAAA requests using exact match filtering.

Addressed performance challenges in the traffic report regarding the `total_requests' metric ensuring a smoother and more efficient experience for users.

The issue preventing users from deleting filtering schedules with an error message "Unable to find the object that you requested" has been resolved.

A new version of the macOS RC is now available via the Beta channel.

This version can be downloaded from the dashboard

Auto-update will push out the new release to RCs in the Beta Release Channel within the next 24-72 hours. Please refer to our release status page for the latest available versions in both Beta and Production channels.

Ahead of the production release of MacOS Roaming Client v2.x where this will be the standard mode of operation, the beta version can be shifted over to operate as a System Extension instead of a daemon. As this is a beta, this functionality may vary in performance - we encourage feedback.

More Information here.

Improved reliability when connecting to networks leveraging a captive portal for Wi-Fi access.

Fixed an issue preventing users on macOS 15 (Sequoia) from auto-updating.

Resolved an application integrity verification error that occurred during installations on macOS 15 using the documented process.

The Overview heatmap now offers more precise traffic insights by integrating a new data source. This enhancement, available for select organizations, leverages advanced traffic analysis to improve reporting accuracy and user experience.

We’ve upgraded our platform under the hood, enhancing security, speed, and compatibility with the latest features. This ensures you continue to enjoy a secure and robust experience.

Hovering over active sites on the geo map now correctly displays traffic details such as site name, requests, and average QPS.

A new version of the Windows RC is now available in the Beta release channel for New Installs and Auto-Update. This version can be downloaded from the dashboard

Auto-update will push out the new release to RCs in the Beta Release Channel within the next 24-72 hours. Please refer to our release status page for the latest available versions in both Beta and Production channels.