Block Site, but disable notifications for it.
more information needed
Troy Mulet
Requesting the ability to disable notifications for either a specific blocked site, or a specific category. There are certain sites that get blocked repeatedly each day by design, but we do not want to get alerts for them as it crowds service desk boards.
Troy Mulet
Hi Minetta,
The main sites that caused us to want this feature is fran.frvr.com and pbsj.bricks-co.com. We confirmed with DNSFilter support previously that these queries are not likely due to end users trying to access the sites, but generated by endpoints as part of advertising or automated domain queries. We want them blocked, but since they are not due to the user trying to access the sites, we dont want to receive alerts for these specific sites as it generates a lot of noise. When we see sites like this, we want to be able to exclude them from alerting, while still blocking them.
Minetta Gould
Troy Mulet: Thanks for the context— hat's really helpful!
Quick clarifying question:
DNSFilter doesn't natively generate alerts for blocked domains, so we want to make sure we understand where these tickets are coming from. Are you using an integration or automation that's creating tickets based on another trigger—for example, a Slack notification fired when a block page is hit, with a subsequent automation that turns that into a ticket?If that's the case, the good news is you'd likely be able to add an exclusion for those specific domains or categories on the back end of that automation to cut down on the noise, without needing any changes on the DNSFilter side.
If you're not running any automations and these tickets are appearing without a clear trigger, that's something we'd want our Support team to dig into directly—it may indicate something unexpected happening on your account.
Minetta Gould
marked this post as
more information needed
Minetta Gould
Thanks for the request, Troy Mulet! Before we log this one, we'd love to understand the use case a bit better.
Could you share a bit more about the sites or categories generating the noise? Specifically—are these domains that end users are actively trying to reach and getting blocked, or is this more of a background/automated traffic situation?
Understanding whether this is a user behavior issue or a traffic pattern issue helps us think about the best path forward—whether that's a product feature or a configuration adjustment on your end. If we don't hear back within a week, we'll assume you've found a configuration solution that works for you and will go ahead and close the request.