Expanded Block Page Customization
J
Jeeves Murphy
The ability to provide more dynamic and informative messaging on their block pages, especially for support scenarios that vary based on time of day or user context. The current block page allows basic messaging, but it lacks the flexibility to display support-specific contact info or after-hours instructions that could improve the user experience.
Requested Functionality:
- Option to add custom support instructions, including multiple contact options
- Ability to include time-based variations (e.g., one message during business hours, another after hours)
- Rich text or markdown support for formatting
- Optional inclusion of links or email buttons
Customer Value:
- Improves end-user guidance, especially in regulated or support-sensitive environments
- Reduces IT support burden by preemptively answering common questions
- Offers a more branded, professional experience
Tobias Linder
That would be such a great feature. Especially the ability to show which policy is active at the moment (name of policy). That way with a schedule the user would get an info which policy is active right now.
We do block internet access for the about 150'000 users during the night. But since the users just get the standard block page screen our support desk has every morning about 30 support tickets of users who are surprised that internet is not working at night 😭
J
Joe Monk
Would also like the ability to include the category
Tobias Linder
Joe Monk that is already the case. When a page is blocked because of a category you get the category mentioned. See screenshot