Temporary Bypass for Troubleshooting | Voters

Temporary Bypass for Troubleshooting

Jason

There should be a way to bypass for troubleshooting, instead of the only option being to uninstall the software.

Minetta Gould

Merged in a post:

Please add option for Windows 10 Laptop users to bypass Windows Roaming agent with Pin number provided by administrators

Badri Rajendrababu

One situation happened for a work from user, User was unable to access internet in the laptop (Wi-Fi). We had to make user ship the laptop to office, and when we removed DNSFilter everything started working as expected. If we administrators would have this option to give the pin number to bypass DNSFilter Roaming agent on Windows 10 users, user might have no stuck without work for two days.

Please let me know. Thanks.

Minetta Gould

Merged in a post:

Roaming client filter toggle

Noah Helterbrand

For roaming clients I'd like to have a 3 way toggle with following 3 settings:

Normal filtering (act normally)
Disable filtering (great for troubleshooting)
Block all, with optional custom block message (quarantine a machine, if they try to access any site a custom block message can be displayed to give the user more info or instructions)

Minetta Gould

Merged in a post:

Roaming Client Toggle Switch

Zohaib Khan

Can we have a roaming client toggle switch that allows end users to disconnect from DNSfilter temporarily to troubleshot internet connectivity issues such as captive portals. The toggle switch should be enforced through a policy where if it is turned off, it will turn back on after a few minutes (as set by the administrator). This will help with frequent travellers who are unable to connect to airport/airline wifi due to DNS conflicts, allow them connect and push them back onto the DNSFilter policy.

Kate Trojanowski

Merged in a post:

Roaming Client Toggle Switch

Zohaib Khan

Mark Porter

The ability for a non-admin user to bypass the RC if a device is having issues resolving DNS requests would be very beneficial in our org. That would at least help us to determine if the issue had to do with DNSFilter when it comes to internet connectivity issues. With most users being remote, we're a bit limited with getting hands on the keyboard for support. I know there's other ways to accomplish this (outside of using the RC), however, having something built into the RC would really help.

Suitable solutions could include providing users the ability to temporarily disable the RC from the system tray/menu bar or being able to disable it via some sort of bypass code. We'd want to ensure this would be done only for troubleshooting purposes so some sort of alerting (similar to uninstall notifications) would be great.

Dave Eger

I have had multiple PCs with the agent installed just stop resolving DNS requests and it sounds like what happened here. I think it's happening sometimes when the agent auto updates. I have manually switched some PCs to DHCP DNS to temporarily bypass DNSFilter and have to use a script supplied by support to reinstall the agent to permanently fix.

Badri Rajendrababu

Dave Eger - Thanks for your input.

Erick Maldonado

I've not encountered that issue where none of the websites work. That sounds like a misconfigured policy. A simple thing to do would have been to simply disable the DNSfilter service via your RMM dashboard, or instruct the end-user over the phone to disable it via CLI. Would take like 2min.
Either way, does the current feature not work the way you want?
FYI, the bypass feature does not work 100% on some websites due to potentially other subdomains being blocked by the policy in place.

Badri Rajendrababu

Erick Maldonado - Thanks for your response.

Like Dave said - one device roaming agent stopped resolving. Rest of the users had no issues. User was work from home, WI-FI did not connect, until we removed DNSFilter agent.

Erick Maldonado

Badri Rajendrababu Thanks for that clarification, that's good to know!
By any chance were you able to confirm if disabling the DNSFilter service is sufficient, or MUST it be uninstalled so the device can connect to the WiFi?
I'd figure DNSFilter would not have the capability to stop a device from connecting to WiFi, at most you could not resolve DNS but it would still connect to WiFi.

Badri Rajendrababu

Erick Maldonado No Erick. We did not attempt to disable the service in this issue. If it happens for any other work from home user, will attempt to try disable the service first and see what happens.

Steve Staden

Merged in a post:

Ability to quickly disable desktop app

James Pearce

The new desktop app is great. One feature that would be useful for power users, is the ability to quickly disable it though. Maybe by a right click => Suspend DNSFilter, which can popup a warning, and have the icon turn red if the user confirms deactivation.

The main reason for this is that sometimes we have power users who are using DNS outside of a browser, and it's not easy for a user to confirm if DNSFilter blocks something outside of a browser. It's would be much easier to suspend protection and retry the LOB application as a test as opposed to killing DNSFilter with task manager or uninstalling it to test.

Steve Staden

Merged in a post:

New Windows Roaming Client Icon Function

Teresa

Would it be possible to add a function to the Windows Roaming Client computer icon that allowed a user to temporarily stop the filter with a pin # (like you can do with the Android Filter App) if need be, to prevent having to uninstall and reinstall the filter?

Steve Staden

Merged in a post:

Windows Icon Temporary Stop Function

Teresa Newsome

Add a function to the Windows Roaming Client computer icon that allowed a user to temporarily stop the filter with a pin # (like you can do with the Android Filter App) if need be to prevent having to uninstall and reinstall the filter?

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