Known Issues

When the roaming agent fails to resolve DNS queries due to enterprise network conditions such as DNS Doctoring please provide an automatic remediation method after a specified time period to temporarily disable the DNSFilter Agent. Controlling this feature through the deployment command line would be sufficient. Why: We have roaming clients that are unable to resolve DNS requests on specific enterprise networks and it's painful as the current fix is telling them to pack up their bag and leave or 4G hotspot since they don't have Administrative rights. We're working on a scheduled task script to monitor connectivity and the script will disable the Windows service, set DNS to DHCP, and flush the DNS. We have found these three steps to resolve the issue when it happens. Command-line options: AUTOREMEDIATION="enabled" allows the roaming agent to self heal connectivity issues caused by enterprise configurations such as DNS Doctoring. Automatic Remediation will temporarily disable the Windows service and static DNS configuration when a DNS request cannot be made to DNSFilter servers. When Automatic Remediation is running a connectivity check will be issued every 300 seconds on the client and if successful will re-enable the DNSFiltering Agent protection. NETWORKTIMEOUT="300" allow you to specifiy a custom network timeout before DNSFilter will attempt automatic remediation. Default is 300 seconds.

Create a list of all hotel, airline, restaurant, free wifi hotspots to bypass and use localDNS resolver so that we don't need to turn off the app The list should be accessible within the UI so admins can select what can be bypassed

We are running into issues in an office that has Comcast SecurityEdge and a static IP. We don't know when Comcast turned on SecurityEdge. We know that DNSFilter's icon is green in that office. We use Microsoft Global Secure Access (GSA) Entra Private Access as a ZTNA feature across all the offices, especially for IT. When DNS Filter is green, Microsoft Global Secure Access client won't connect. This is not just happening to the office but is happening to another user who uses Spectrum Internet. GSA has three features. Send all MS traffic through MS Servers - we want to use that. That is a really good anti-phishing tool. Entra Private Access (vpn replacement) - we use that today DNS Filter competitor- we don't want to have to use that. This issue is also happening with Spectrum

When we uninstall DNSFilter agents, the original DNS settings are not restored, causing the operating systems to lose connections and stop responding. Is there a way to prevent this issue during the uninstallation process? We would like DNSFilter to revert the NIC's DNS settings to their original state upon uninstallation.

Please can these be an update on the latest issues with MacOS silent installs via RMM. Currently we are stil not able to install DNS Filter via script on an RMM on MacOS 15. It was aknowledged by Bailey Taylor at the bottom of this page: https://help.dnsfilter.com/hc/en-us/community/posts/33941697546387-Deploying-macOS-Roaming-Client-using-Jamf-Pro but we've seen nothing since.